All Labels purchased through ParcelPath come with $100 worth of insurance provided by UPS for ParcelPath customers. This insurance is provided on all service types and priority levels. Follow the instructions below for submitting a claim for damaged or missing shipments.
ParcelPath Handles the claims process for you. Here is how to work with ParcelPath claims team to quickly resolve your claim. First, you will need to get your information in order so we can expedite the process with UPS.
There are separate claims for missing and damaged shipments.
Note: Once a claim is approved our claims team will credit your ParcelPath shipping account.
Recipient’s name, address, and phone number
UPS Tracking number
Sales receipt to prove the value of the item
Date the item was picked up or dropped off at UPS location
How many items were shipped and how many are missing
Any and all communication with the recipient. This can be provided in an email or screenshots.
Have you provided a replacement item to the recipient?
Once you have this information Click Here to fill out our Missing Claims Form
Recipient’s name, address, and phone number
UPS tracking number
Sales receipt to prove the value of the item
Date the item was picked up or dropped off at UPS location
How many items were damaged and how many items were shipped
Description in detail of the damage
Any and all communication with the recipient. This can be provided in an email or screenshots.
Photos of the damaged product/s
Photos of the packaging that you used when shipping, both internal packaging material and external materials. The recipient should not throw any packaging material away prior to the claims process conclusion.
Once you have this information Click Here to fill out our Damaged Claims Form
UPS insurance claims are subject to UPS official agreements and guidelines. Claims may be denied based on terminology located in the following resources.
Merchant must accept all three upon creation of account.
Shipsurance: Did you purchase shipping insurance through Shipsurance, if so you will need to file your claim directly with them. CLICK HERE to learn how.
If you have any additional questions our support team is standing by to quickly help you. You can reach out to us at support@parcelpath.com.
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