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USPS Report Missing Package: Steps to Take When Your Package Is Lost

USPS Report Missing Package: Have you ever lost a package? Many people have had this happen with USPS. The U.S. Postal Service works hard to find lost packages. But what can you do if your package is missing? Let’s look at the steps to find your USPS delivery.

Key Takeaways

  • Check USPS Tracking to stay informed on the status of your package
  • Utilize Informed Delivery to get a digital preview of your incoming mail
  • Submit an online help request form to start looking for your package
  • Give detailed information about the package: sender and receiver’s addresses, tracking number, and what’s inside
  • Stay calm as USPS looks for your package and ask for updates on your request.

Understanding the Tracking Status

Before you look for a missing USPS package, check its Tracking® status. This shows where your package is and its current situation, helping you learn more about when it might arrive.

Checking USPS Tracking

Use the USPS Tracking tool to follow your package’s journey. You can see when it was accepted and processed, whether it was delivered, and whether it’s still on the way. Checking this can warn you of any delays or problems with your USPS package tracking.

Informed Delivery for Package Visibility

Using Informed Delivery®, you can get a sneak peek at your mail. This can help you guess when a late package might show up. Looking at both tracking and Informed Delivery might give you clues about your package’s location.

Keeping an eye on your package’s status is key when it’s late. Reviewing tracking information helps you know what to do next. This is the first step to finding a lost or delayed USPS delivery issue.

Submitting an Online Help Request Form

Before you start looking for USPS missing mail, fill out an online help form. This will send your issue to your local Post Office™. The form will ask you for details like who sent it, where it was going, and the package’s information.

Locating Your Missing Package

Linking your request with the USPS team is key when finding a USPS missing package. It kick-starts the process of searching for your mail or package.

Providing Necessary Information

Be ready to tell the USPS everything about your missing package. Share the sender’s and receiver’s addresses, any file USPS claim numbers, and a good package description. More information helps the USPS find your package faster.

Initiating a Missing Mail Search

If your package or mail is seven days late, you can start a USPS missing mail search. You’ll need to give specific details, including the address, the item’s size, and whether you have a tracking number.

Sender and Recipient Addresses

It’s key to provide both the sender and receiver’s full addresses. List each’s names, street addresses, cities, states, and zip codes.

Package Details and Description

Describe the package well. Tell its size, weight, and what kind of container it was in (like a box or padded mailer). Adding the USPS package tracking number helps, too.

Supporting Evidence and Photos

Do you have any photos or documents? Things like receipts, packing slips, or package pictures are helpful. They can make the USPS’s search easier.

Give as many details as you can. This will make it easier for the USPS to find your missing package. The more information you provide, the likelier they are to find your lost delivery.

USPS Report Missing Package

When you report a missing package, you’ll receive a confirmation email. The USPS will also send you updates on the search’s progress, helping you keep track of what’s happening with your package.

Confirmation and Updates

Once you file a Missing Mail search, wait for a confirmation email. It will have a special number for you to use later. You’ll also get updates on how the search is going, keeping you in the loop.

Potential Forwarding or Recovery Restrictions

Know that sometimes the USPS can’t find missing packages. They might have trouble delivering your item for different reasons. For example, the package might be in bad shape, or the address might no longer be valid. Realizing these challenges is key when filing a USPS claim and waiting for news.

Requesting Refunds or Filing Claims

You might get a refund if you used a USPS service like Priority Mail Express® and your package was lost or delayed. You could also file a claim if the package had insurance and the contents were damaged or missing. These claims need to be filed within 60 days of when you mailed the item. This is an important step for dealing with a lost or damaged package.

Money-Back Guarantee Services

USPS offers services like Priority Mail Express® with a money-back guarantee. If your package gets lost or is late, you could get your money back. To ask for a refund, you must file a claim with USPS. Make sure to have proof of mailing and tracking information ready.

Insurance Claims for Damaged or Missing Items

You may file a claim if your package had insurance and something inside was damaged or lost. You have up to 60 days from when it was sent to do this. You’ll need to show how much the item was worth, like a receipt, and show that you had insurance on the item.

Filing an Online Claim

The easiest way to deal with a lost or damaged package is online. Go to and log in. Don’t worry if you don’t have an account yet. Making one is easy. Then, you can keep track of claims and shipping in one spot.

Creating a Account

First, go to the website. Click “Sign In” at the top right. Fill in some personal info to set up. After that, you can handle claims and more. This is for USPS package insurance.

Providing Proof of Value and Insurance

When you claim, show what your item’s worth. Use a receipt or a credit card. This helps USPS determine your package’s value. If your package was insured, show that, too. Keep all papers related to your package safe so you can file a USPS claim or USPS package insurance.

Claim Processing and Decision

After you submit a file USPS claim, the USPS will check it. They will decide whether to pay the full claim, some of it, or none at all. You usually get a decision in 5-10 days.

Claims for damaged items are reviewed more quickly than for lost packages. The USPS begins with a missing mail search for lost items, and then it makes a decision.

Timeframes for Processing

The USPS does its best to handle file USPS claim requests quickly. They can check damaged items fast because they see the damage. But finding lost packages takes longer. This is because they do a detailed USPS missing mail search before deciding.

Claim Approval or Denial

If your filed USPS claim is okayed, you get paid in 7-10 days. But, if they don’t agree with your claim, they’ll tell you why in a letter. They might say no if there’s not enough proof, the item wasn’t insured, or if it was an incident out of their control.

Appealing Denied Claims

If your [file usps claim] is denied, you can appeal within 30 days of the decision. This is your right.

Appeal online or by mail as you did before. Focus on why it was denied. Show more proof to help your case.

If your appeal is denied again, you have one more chance in 30 days for a final check.

Submitting an Appeal

Start the appeal process once your [file usps claim] is denied. Use USPS’s site or mail for this. Follow the same steps from your first claim.

Providing Additional Documentation

Explain why you are appealing and provide more evidence. This includes receipts or invoices. It can help prove the worth and the details of your lost or damaged stuff.


So, if your USPS package gets lost or takes too long, don’t worry. You can help by doing a few things. First, check the USPS package tracking. Then, fill out an online form for help. Next, if needed, start a USPS missing mail search.

If you had USPS package insurance or a money-back promise, you’re in luck. You can file a USPS claim for your loss or get some money back. Just make sure to provide all the needed details. This will help a lot in finding your package or getting paid.

ParcelPath is here to improve shipping for everyone, both companies and individuals. They have great ways to handle your package needs, such as monitoring your USPS delivery issues. To learn more about reporting a USPS report missing package, how to claim, and how to track a USPS package, go to

Additional Resources

Need help with a missing USPS package, filing a claim, or tracking a delivery? Visit for more information. There, you’ll find detailed steps, FAQs, and USPS contact details.

ParcelPath also has solutions for better shipping. It helps manage deliveries for businesses and individuals. Looking to track a USPS package, file a claim, or search for missing mail? ParcelPath can make these tasks easier. Your packages can then get to you safely and on time.

With ParcelPath, you get access to USPS package tracking and issue resolution. This means you can handle delivery problems or claims smoothly. Having the right help and info is key. It can help you report a missing USPS package. You may even find or get back your lost or late packages.

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