FedEx Rewards is FedEx’s free loyalty program for customers with an eligible FedEx account number: members earn brand-name gift cards and merchandise from the FedEx shipping they already do, and also get discounts at FedEx Office and a way to request a refund or credit on eligible late shipments. It is a rewards program, not a shipping discount, so it does not lower the rates you pay FedEx.
That last point corrects a common claim. FedEx’s program page describes offers, gift cards and merchandise, and makes no mention of membership tiers or percentage discounts on FedEx Express or FedEx Ground rates.
How does FedEx Rewards work?
You join with your FedEx account number, then FedEx posts offers to your rewards account. Shipping with participating FedEx services moves you toward those offers, and once you complete one you choose a reward from the catalog. FedEx describes the program as rewarding “the shipping you’re already doing”, with extra earning opportunities during promotions.
FedEx emails members updates on what they have earned, and the FedEx Rewards site shows current offers and progress. FedEx does not publish a fixed earning rate on its program page, so the offers in your own account are the authoritative guide.
What benefits do FedEx Rewards members get?
FedEx lists these member benefits for the U.S. program:
| Benefit | What it means |
|---|---|
| Welcome offer | New members earn a gift card of their choice after completing a first eligible shipment, which can include FedEx Home Delivery |
| Bonus offers | Limited-time offers posted to your account that add to what you earn |
| Rewards catalog | Brand-name gift cards and merchandise; FedEx’s own member stories mention tech, décor and appliances |
| Late-shipment request | A refund or credit request option for eligible FedEx Express and FedEx Ground shipments that arrive late |
| FedEx Office discounts | Member discounts at FedEx Office locations |
FedEx’s program terms decide which late shipments are eligible. Our guide to the FedEx late delivery refund explains how those claims work.
Who can join FedEx Rewards?
Membership is free, and FedEx’s only stated requirement is an eligible FedEx account number. That makes it most useful for small businesses and frequent shippers who already have a FedEx account. Someone who drops off an occasional package at a store without an account cannot earn on it.
FedEx states that the program may be modified or ended at any time without notice, that earnings apply to qualifying purchases, and that exclusions apply. Read the FedEx Rewards terms and conditions linked from the program page before you plan around a specific reward.
Which FedEx shipments earn rewards?
Offers are tied to participating FedEx services and change over time, so check each offer’s terms. FedEx’s welcome offer names FedEx Home Delivery as eligible, and its late-shipment benefit covers eligible FedEx Express and FedEx Ground shipments. Our guide to FedEx Home Delivery vs Ground explains how those two ground services differ.
Express shipments matter too. If you ship time-sensitive packages, compare FedEx Express Saver and the faster two-day options in FedEx 2Day vs Express Saver, since the service you choose is what earns toward an offer. Our overview of FedEx services and transit times covers the full lineup.
Is FedEx Rewards worth joining?
If you already ship with FedEx on an account, yes: it is free, and gift cards and FedEx Office discounts are value you would not otherwise get. Just do not treat it as a reason to pick FedEx over a cheaper option, because the rewards come after you have paid full account rates.
Your shipping cost is set by the service, weight, zone and surcharges, explained in our guide to FedEx shipping fees. Once a shipment is out, the FedEx tracking and delivery guide helps you confirm on-time delivery, which matters if you plan to use the late-shipment request.
If you are open to UPS or USPS instead, ParcelPath offers up to 85% off UPS and up to 89% off USPS with no subscription or per-label fee. You can compare both carriers in the ParcelPath rate calculator, and our roundup of shipping services and solutions compares other carriers.
Frequently Asked Questions
Is FedEx Rewards free?
Yes. FedEx Rewards is a free membership program. The only requirement FedEx lists is an eligible FedEx account number, so you need a FedEx account to join. Members earn brand-name gift cards and merchandise through offers tied to their FedEx shipping, and FedEx says the program may be modified or ended at any time without notice.
Does FedEx Rewards give discounts on shipping rates?
No. FedEx’s program page describes gift cards, merchandise, bonus offers, FedEx Office discounts and a refund or credit request option for eligible late shipments, but no percentage discount on FedEx Express or FedEx Ground rates and no membership tiers. Your FedEx shipping rates are set by your account pricing, not by the rewards program.
What can I get with FedEx Rewards?
Members choose rewards from a catalog of brand-name gift cards and merchandise. New members can earn a gift card of their choice after their first eligible shipment, and bonus offers add more during promotions. Members also get discounts at FedEx Office locations and can request a refund or credit on eligible FedEx Express and FedEx Ground shipments that arrive late.
How do I contact FedEx Rewards?
FedEx lists a dedicated FedEx Rewards support line, 1.866.427.5295, and a FedEx Rewards customer support page on the program website. Use them for questions about your offers, rewards or the late-shipment request, and have your FedEx account number ready, since membership is linked to an eligible FedEx account.
Sources
- FedEx Rewards program page (getrewards.fedex.com)
- FedEx: Turn everyday shipments into extra value with FedEx Rewards (fedex.com)
Part of our FedEx Services guide. Related: FedEx Express Saver, FedEx Shipping Guide, FedEx 2day vs Express Saver.
