Q: What is UPS InfoNotice and how does it work? → A: UPS InfoNotice is a delivery notification system that provides customers with tracking updates, delivery instructions, and pickup options when a package cannot be delivered. The system includes a unique InfoNotice number that customers can use to track packages, reschedule delivery, or arrange pickup at over 40,000 UPS Access Points nationwide, with packages held for up to 7 calendar days. UPS Tracking and Delivery
UPS InfoNotice serves as the backbone of UPS tracking and delivery communication system, connecting millions of customers to their packages when initial delivery attempts fail. With UPS making up to three delivery attempts at residential addresses and offering next-day delivery options by 9:00 AM, 10:30 AM, or 12:00 noon across most business locations in North America and Europe, the InfoNotice system ensures no package gets lost in the process.
Following UPS’s December 2025 rate increases averaging 5.9% across ground, air, and international services, understanding how to efficiently manage missed deliveries through the InfoNotice system becomes even more critical for cost-conscious shippers. The system integrates with UPS’s expanded network of Access Points, providing flexible pickup solutions that save both time and money. Understanding UPS delivery policy rules helps customers navigate the InfoNotice process more effectively.
What is the UPS InfoNotice System and When Do You Get One?
UPS InfoNotice is UPS’s standardized delivery notification system that activates whenever a package cannot be completed on the first delivery attempt. The system generates a physical notice left at the delivery address and creates digital tracking updates accessible through UPS’s online platform and mobile app.
What triggers an InfoNotice delivery attempt? Several scenarios prompt UPS to leave an InfoNotice instead of completing delivery:
- No one available to receive the package at residential addresses requiring signature
- Business closed during delivery hours for commercial shipments
- Signature required packages with high declared value or adult signature requirements
- Access restrictions such as gated communities, apartment buildings without buzzer access, or construction zones
- Package size limitations that require special handling or cannot fit in standard delivery areas
According to UPS’s current delivery policies updated in 2025, the company makes up to three delivery attempts at its discretion for most residential packages. After the final attempt, undeliverable packages return to the sender, making the InfoNotice system crucial for preventing lost shipments.
What Information Does a UPS InfoNotice Include?
Every UPS InfoNotice contains essential tracking and delivery information designed to help customers retrieve their packages efficiently:
- Unique InfoNotice number for online tracking and package management
- Tracking number of the original shipment
- Delivery attempt date and time showing when UPS attempted delivery
- Reason for failed delivery (signature required, business closed, etc.)
- Sender information including company name or individual sender
- Package destination details confirming delivery address
- Next delivery attempt date if UPS will retry automatically
- Pickup location options including nearby UPS Access Points
- Customer service contact information for del
Frequently Asked Questions About UPS InfoNotice
Can someone else pick up my package with a UPS InfoNotice?
No, UPS requires the recipient named on the package to present government-issued photo identification for package pickup. Alternative pickup arrangements require advance authorization through UPS My Choice or written consent from the original recipient.
What happens if I lose my UPS InfoNotice?
You can track your package using the original tracking number at ups.com or through the UPS mobile app. The InfoNotice number provides convenient access, but the tracking number contains the same package location and pickup information.
How much does it cost to reschedule delivery with InfoNotice?
Basic redelivery scheduling through InfoNotice is free for most UPS services. Premium delivery options such as specific time windows or weekend delivery may incur additional charges depending on the service level.
Can I redirect my package to a different address using InfoNotice?
Yes, UPS allows address redirection for most domestic packages through the InfoNotice system. International packages may have restrictions based on customs regulations and destination country policies.
How long does UPS hold packages at Access Points?
UPS Access Points hold packages for 7 calendar days from the first delivery attempt. After this period, packages automatically return to the sender with return shipping charges applied.
Do all UPS packages generate InfoNotices when delivery fails?
Most UPS packages generate InfoNotices for failed delivery attempts, except for specific services like UPS SurePost (now Ground Saver) that may use alternative notification methods through USPS for final delivery.
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Part of our UPS Tracking and Delivery guide. Related: UPS Tracking Number, UPS Tracking Statuses, UPS Tracking.
