UPS “Voided Information Received” means the shipper canceled the shipping label after its details had already been sent to UPS, so that tracking number is no longer active and the package is not moving under it. It is not a damaged-label or lost-package error: in most cases the seller voided the label to reprint it, change the service, or cancel the order.
If you are waiting on a delivery, the practical fix is to ask the seller for the new tracking number or the status of your order. If you are the shipper, check your UPS shipping history to confirm the void and create a fresh label if the package still needs to go out.
What does UPS Voided Information Received mean on tracking?
Every UPS label starts as electronic shipment data. When a shipper creates a label, UPS receives the package details and billing information, which is why the first tracking status is usually “Label Created” (older pages say “Shipper Created a Label”). When the shipper later voids that label, UPS records that the shipment information it received has been voided, and the tracking page reflects the cancellation.
UPS does not publish a separate definition for this exact wording, but its void process explains it. A void tells UPS not to bill the label, and in UPS WorldShip a shipment can only be voided after UPS has the electronic data and before UPS takes possession of the package. So a voided status almost always means the box never entered the UPS network under that number. Our guide to UPS tracking statuses explains the other labels you may see before and after this one.
Why would a shipper void a UPS label?
Shippers void labels for routine reasons, most of which do not mean anything is wrong with your order:
- Label reprinted: The first label had a typo in the address or the wrong package weight, so the shipper voided it and printed a corrected one with a new tracking number.
- Service changed: The seller switched from UPS Ground to a faster service, or from UPS to another carrier, and canceled the original label.
- Order canceled or split: The order was canceled, refunded, or split into several boxes that each got their own label.
- Duplicate label: Two labels were created for the same box by mistake, and the extra one was voided so it would not be billed.
- Item out of stock: The label was printed before the warehouse found the item unavailable.
Because voiding stops the label from being billed, businesses routinely void any label they will not use.
What should you do if your package shows Voided Information Received?
As a recipient, you cannot reactivate a voided label, so the answer has to come from the sender. Work through these steps:
- Check your email and order page: Many stores send a second shipping confirmation with a new UPS tracking number after reprinting a label.
- Contact the seller: Ask whether the order shipped under a different number, a different carrier, or not at all.
- Give it a business day or two: If the seller just reprinted the label, the new number may not show movement until the package is scanned at pickup or drop-off.
- Ask for a refund or replacement: If the seller cannot provide a working tracking number, treat it as an unshipped order and request a refund under the store’s policy.
Calling UPS rarely helps a recipient here, because UPS can only see that the label was voided, not why. The seller holds the order record. Our UPS frequently asked questions page covers other cases where the sender, not UPS, has the answer.
How do shippers void or replace a UPS label?
On ups.com, a shipper voids a label from the shipping history; UPS marks voided packages in a Voided column. UPS sets time limits on this: voids are generally requested within 90 days of creating the label, after 90 days you must contact UPS to request one, and a void will not be processed after 180 days.
- Card-paid labels: UPS says shipments created with a payment card such as a debit or credit card are not eligible for its Void a Shipment tool, so those require contacting UPS.
- No undo: A void cannot be reversed. If you voided a label by mistake, you cannot “unvoid” it, but you can repeat the shipment and print a new label.
- WorldShip timing: In WorldShip, a void after end of day works only while the shipment shows as processed and UPS has not yet taken possession of the package.
- Cover the old label: Remove or black out the voided label before attaching the new one, so drivers scan the right barcode.
If you are replacing a label because of cost, our guide to UPS service tiers and transit times helps you pick the right service, and ParcelPath offers free accounts with up to 85% off UPS and up to 89% off USPS. You can compare live rates for the new label in the ParcelPath rate calculator.
Is Voided Information Received the same as a UPS exception or a lost package?
No. A UPS exception means a package already in the UPS network hit a delay, such as an address problem or weather, and UPS is working on it. A lost package has been scanned by UPS but stopped showing progress. Voided Information Received is different because, in the usual case, UPS never had the package under that label.
The status is also different from “Label Created” sitting unchanged for days, which means the shipper made a label but has not handed the box to UPS yet. If you see a long-running Label Created status instead, our guide to UPS tracking and delivery walks through what to do.
Frequently Asked Questions
Does Voided Information Received mean my UPS package is lost?
Usually not. The status means the shipper canceled the label after sending its data to UPS, and UPS lets shippers void a label only before UPS takes possession of the package. In most cases the box was never handed to UPS under that tracking number, often because the seller reprinted the label. Ask the seller for the new tracking number or order status.
Can UPS reactivate a voided shipping label?
No. UPS states that a void cannot be reversed: if a shipment is voided by mistake, the shipper cannot unvoid it but can repeat the shipment with a new label. Recipients cannot reactivate a voided label at all. Only the shipper can create a replacement, which comes with a new tracking number that you can follow on ups.com.
How long does a shipper have to void a UPS label?
On ups.com, UPS says voids are generally requested within 90 days of creating the label. After 90 days the shipper must contact UPS to request the void, and UPS will not process a void after 180 days. Labels paid by debit or credit card are not eligible for the online Void a Shipment tool and need a call to UPS.
Will the seller still be charged for a voided UPS label?
Voiding a label tells UPS not to bill it, which is why shippers void labels they will not use. Card-paid labels need a call to UPS to void, since the online tool does not accept them. If a package carrying a voided label is still dropped off and scanned, UPS may still process it as a live shipment, so shippers should always remove voided labels from boxes.
Sources
- UPS: Void a Shipment
- UPS: Understanding Tracking Status
- UPS WorldShip Help: Void Shipments After End of Day
This article is part of our UPS shipping guide. Explore more carriers in our roundup of the best shipping services and solutions.
Part of our UPS Tracking and Delivery guide. Related: UPS Tracking Number, UPS Tracking Statuses.
