The main UPS customer service number in the United States is 1-800-742-5877 (1-800-PICK-UPS). UPS lists its live-agent hours as Monday through Friday, 7 a.m. to 11 p.m. Eastern, and Saturday, 8 a.m. to 8 p.m. Eastern. Hearing-impaired callers can use 1-800-833-0056.
UPS also runs separate lines for international shipping, shipping software, freight, and billing, and calling the right one first saves a transfer. Every number below was checked against the UPS Help and Support Center in October 2026.
Table of Contents
- What Is the UPS Customer Service Number?
- Which UPS Phone Number Should You Call?
- How Do You Reach UPS Technical Support?
- What Are the UPS Billing Support Phone Numbers?
- How Do You Contact UPS Freight Support?
- Can You Fix the Problem Without Calling UPS?
- How Do You Get Through to UPS Faster?
- Frequently Asked Questions
What Is the UPS Customer Service Number?
The general UPS customer service line is 1-800-742-5877, the same number marketed as 1-800-PICK-UPS. UPS describes it as the line for requests an agent needs to look into, such as a package that has stopped moving or a delivery problem that the online tools can’t fix.
The line is not staffed around the clock, even though many older guides still say “24/7”. UPS lists these hours on its support page:
- Monday to Friday: 7 a.m. to 11 p.m. Eastern Time
- Saturday: 8 a.m. to 8 p.m. Eastern Time
- Sunday: no live-agent hours are listed, so use the online tools or call back Monday
Hearing-impaired customers can reach UPS on 1-800-833-0056. The general line can help with tracking problems, pickups, delivery changes, and starting an investigation for a lost or damaged package, and you can also find quick answers in our UPS frequently asked questions guide.
Which UPS Phone Number Should You Call?
UPS splits its phone support by department, and the general agents usually can’t adjust an invoice or troubleshoot shipping software. This table lists every U.S. number on the UPS Help and Support Center, with the hours UPS publishes.
| What you need | UPS phone number | Hours (Eastern Time) |
|---|---|---|
| General customer service | 1-800-742-5877 | Mon–Fri 7 a.m.–11 p.m.; Sat 8 a.m.–8 p.m. |
| Hearing-impaired line | 1-800-833-0056 | Not separately listed |
| International shipping support | 1-800-782-7892 | 24/7 |
| Technical support (shipping software) | 1-877-289-6418 | Mon–Fri 7:30 a.m.–9 p.m.; weekends 9 a.m.–8 p.m. |
| Domestic billing support | 1-800-811-1648 | Not listed |
| Import billing support | 1-866-493-7140 | Not listed |
| Less-than-truckload freight (over 150 lbs) | 1-800-333-7400 | Not listed |
| Truckload freight (over 12,000 lbs) | 1-888-682-4652 | Not listed |
| Air freight (over 150 lbs) | 1-800-443-6379 | Not listed |
| Ocean freight | 1-800-350-8440 | Not listed |
The international line is the only UPS number listed as open 24/7. If your question is about the delivery leg of an overseas shipment, such as a local delivery attempt or a customs charge, the UPS support team in the destination country can often see more of the local detail.
How Do You Reach UPS Technical Support?
UPS Technical Support is at 1-877-289-6418. UPS lists its hours as Monday through Friday, 7:30 a.m. to 9 p.m. Eastern, and weekends, 9 a.m. to 8 p.m. Eastern. Some older articles list a different 1-888 number, so use the 1-877 number.
This team handles problems with UPS’s own shipping tools rather than individual packages. Typical reasons to call include:
- Installing or troubleshooting UPS WorldShip
- Thermal label printer setup and label formatting
- Errors when creating shipments on ups.com
- Connecting a USB scale to UPS online shipping
Developers working with UPS APIs will find documentation and support on the UPS Developer Portal, which UPS links from the footer of ups.com.
What Are the UPS Billing Support Phone Numbers?
For domestic billing, call 1-800-811-1648. For import billing, such as duties, taxes, and brokerage charges on a package shipped into the U.S., call 1-866-493-7140.
UPS asks customers with an invoice or a 10-digit account number to call the phone number printed on that invoice first. The billing numbers above are for customers who don’t have an invoice in hand. UPS says the fastest way to dispute a charge is to log in to the UPS Billing Center and open its help instructions.
Billing questions often follow a delivery problem. If a package went to the wrong place, read our guide to what to do when UPS delivers to the wrong address before you dispute any charge.
How Do You Contact UPS Freight Support?
UPS lists four freight lines on its support page, split by shipment type. Use 1-800-333-7400 for less-than-truckload shipments over 150 lbs, 1-888-682-4652 for truckload shipments over 12,000 lbs, 1-800-443-6379 for air freight over 150 lbs, and 1-800-350-8440 for ocean freight.
UPS sold its UPS Freight LTL business in 2021, and that business now runs as TForce Freight. Questions about an existing LTL shipment may be handed off to TForce. Several heavy packages going to one address can sometimes skip pallet freight completely with UPS Ground with Freight Pricing, which UPS offers for shipments of 151 lbs or more.
If you’re pricing a pallet rather than chasing a shipment, PalletPath, ParcelPath’s LTL freight service, lets you get an instant quote in the PalletPath freight quote tool without calling anyone.
Can You Fix the Problem Without Calling UPS?
Many UPS problems are faster to solve online than on the phone. UPS says its upgraded online tracking now shows customers the same level of detail its agents see, and the tracking page has a Get Updates option for status alerts.
| Problem | Self-service option | When to call instead |
|---|---|---|
| Where is my package? | Track it on ups.com or in the UPS app | No movement for several days |
| I won’t be home | UPS My Choice: hold, reroute, or leave with a neighbor | The delivery option is locked by the shipper |
| I sent it to the wrong address | UPS Delivery Intercept (sender only) | The first delivery attempt has already happened |
| Missed delivery notice | Use the notice number to track or reschedule | The notice number doesn’t work |
| Lost or damaged package | Start a claim online | You need help gathering documentation |
A missed-delivery slip has its own reference number, and our guide to the UPS InfoNotice and how to retrieve a missed package explains how to use it. If you need to look up a shipment, our guide to finding and reading a UPS tracking number shows where the number appears and which formats UPS accepts.
For a package marked delivered that you can’t find, UPS suggests checking porches, patios, garages, and neighbors first, then opening a loss investigation within 30 days of the expected delivery date. The UPS claims and support guide covers the whole process, and you can follow an open case with our steps for checking your UPS claim status.
How Do You Get Through to UPS Faster?
Have the tracking number, the shipper’s name, and the delivery address ready before you call. If the question is about an invoice, have your account number and invoice number ready too. Agents can sometimes find a package without a tracking number, but it takes longer.
Calling early in the day, in the morning on weekdays, usually avoids the busiest periods after weekends and holidays. Before you hang up, write down the case or reference number so a follow-up call doesn’t start from scratch.
The same approach works with any carrier, and our glossary entry on customer support across shipping carriers covers what to have ready for USPS and others. If you ship regularly, ParcelPath offers UPS labels at up to 85% off retail with no subscription. Those labels travel on the regular UPS network, so tracking, delivery changes, and claims still go through UPS. You can compare rates for your next package in the ParcelPath rate calculator.
Frequently Asked Questions
Is the UPS customer service number open 24 hours?
No. UPS lists live-agent hours for 1-800-742-5877 as Monday through Friday, 7 a.m. to 11 p.m. Eastern, and Saturday, 8 a.m. to 8 p.m. Eastern, with no Sunday hours listed. UPS international shipping support at 1-800-782-7892 is the only line listed as open 24/7. Tracking and delivery changes on ups.com work at any hour.
What is the UPS customer service number for billing questions?
If you have an invoice, UPS asks you to call the number printed on it. Without an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing, which covers duties, taxes, and brokerage charges. UPS says disputing a charge through the UPS Billing Center is usually the fastest route.
Can I reach UPS customer service without a tracking number?
Yes. The UPS customer service number, 1-800-742-5877, can be used without a tracking number, but agents will need other details such as the sender’s name, the delivery address, and the expected ship date. If you have a UPS delivery notice, its reference number also works. Your tracking number is usually in the shipper’s confirmation email.
Which UPS customer service number is for the hearing impaired?
UPS lists 1-800-833-0056 as its line for hearing-impaired customers, next to the main customer service number, 1-800-742-5877, on the UPS Help and Support Center. Many requests, including tracking, rescheduling, and filing a claim, can also be completed online on ups.com or in the UPS app without a phone call.
Sources
- UPS Help and Support Center: phone numbers, hours, and FAQ
- UPS Tracking Support
- UPS package dimensions and weight guide (freight thresholds)
- UPS My Choice
For a wider look at which shipping services suit different needs, see our roundup of the best shipping services and solutions.
Part of our UPS Claims and Support guide. Related: UPS Shipping: Rates, Tracking & Services, UPS Claim Tracking.
