A “FedEx Contact ID” is not a separate number that FedEx publishes for every customer. When FedEx support or a form asks for your ID, it almost always means your nine-digit FedEx account number, found under My Profile and then Account Management on fedex.com, or a support ticket number that begins with “C-“. This guide shows where to find each one and which to give.
Many guides describe the Contact ID as a nine-digit number listed under Account Management. FedEx’s own help pages say the number on that screen is your account number, so in practice the two are the same thing.
What is a FedEx Contact ID?
The phrase is used loosely for several different FedEx identifiers. The table below shows each one, what it looks like and when you need it.
| Identifier | What it looks like | Where to find it | When you need it |
|---|---|---|---|
| FedEx account number | Nine digits | fedex.com: My Profile, then Account Management | Billing questions, account support, shipping on account |
| Support ticket (case) number | “C-” followed by digits | Given to you when you contact FedEx by phone, email or chat | Following up on an open support case |
| Tracking number | Digits only | Shipping label, receipt or shipment notification | Any question about a specific package |
| fedex.com user ID | The login name you chose | Your sign-in details; changeable in My Profile | Signing in and resetting access |
Some FedEx shipping tools also let you give saved address-book entries their own nickname or contact ID, which you choose yourself so you can pull up a recipient quickly. That kind of ID only exists inside your own address book and isn’t something FedEx support asks for.
How do you find your FedEx account number online?
FedEx’s help center gives a four-step path:
- Go to fedex.com and select Sign Up or Log In.
- Log in with your user ID and password.
- Select My Profile from the drop-down menu under your name.
- Select Account Management to see your account number.
If the number is hidden on that screen, your login is probably a user on a business account managed by someone else. FedEx says to go to the Create a Shipment page and choose the option to contact your administrator. Each account number linked to your profile is listed separately, so check you are reading the right one if you ship for more than one company.
The account number also appears on FedEx invoices in FedEx Billing Online and in the billing section of labels you create on account. Our guide to creating a FedEx label shows where the account number is entered during shipment creation.
What is a FedEx support ticket number?
A support ticket number is the reference FedEx gives you when you open a case by email, phone or chat. FedEx says a ticket number always begins with “C-” followed by a series of digits, which is how you can tell it apart from a tracking number, which is digits only.
You can check the status of an open ticket in the support ticket checker on FedEx’s customer support page by entering the C- number. Keep it with your tracking number until the issue is resolved, whether that’s an address problem like FedEx not recognizing your address or a payment error such as a FedEx credit card ship date invalid message.
What if you can’t sign in to find your ID?
If you are locked out after too many failed sign-in attempts, FedEx reactivates your user ID 60 minutes after the last attempt. For other sign-in problems, FedEx Technical Support is at 1.877.339.2774, Monday to Friday 7 a.m. to 10 p.m., Saturday 7 a.m. to 7 p.m. and Sunday 9 a.m. to 9 p.m. Central Time.
For billing or account questions, call 1.800.GoFedEx (1.800.463.3339), or FedEx’s U.S. billing line at 1.800.622.1147. Have the account holder’s name, billing address and a recent tracking or invoice number ready so the agent can verify you. Our FedEx customer service number guide covers FedEx’s main support lines and when to call each one.
Which FedEx number should you give customer service?
Give the number that matches your question. For a package, start with the tracking number. For an existing case, give the C- ticket number. For billing, account settings or a business account question, give the nine-digit account number.
Having the right number ready saves time on delivery questions too, such as when you want to check FedEx delivery time by ZIP code or confirm whether a FedEx label has expired. For a wider view of carriers and delivery options, see our roundup of shipping services and solutions and the main FedEx shipping hub, and the FedEx website for account tools.
Frequently Asked Questions About FedEx Contact ID
Is a FedEx Contact ID the same as a FedEx account number?
In most cases, yes. FedEx doesn’t publish a separate “Contact ID” for customers, and the nine-digit number shown under My Profile and Account Management on fedex.com is your FedEx account number. If FedEx gave you a reference that begins with “C-“, that is a support ticket number for an open case, not an account number.
Where do I find my FedEx account number?
Sign in at fedex.com, open the drop-down menu under your name, select My Profile and then Account Management. Your account number is listed there. If it’s hidden because your login belongs to a business account, FedEx says to go to the Create a Shipment page and use the option to contact your account administrator.
What does a FedEx support ticket number look like?
A FedEx support ticket number always starts with “C-” followed by a series of digits. You receive one when you contact FedEx by email, phone or chat about a problem. You can check its status in the support ticket checker on FedEx’s customer support page, where a digits-only number is treated as a tracking number instead.
What should I do if I’m locked out of my FedEx account?
Wait 60 minutes after your last failed sign-in, and FedEx reactivates your user ID automatically. If you still can’t get in, call FedEx Technical Support at 1.877.339.2774, available every day of the week. Once signed in, you can change your user ID or password under My Profile and view your account number in Account Management.
Sources
- FedEx FAQ: How do I find out my account number?
- FedEx Customer Support (support ticket checker)
- FedEx FAQ: What do I do if I’m locked out of my account?
- FedEx: Customer service phone numbers
Part of our FedEx Create Label guide. Related: FedEx Shipping: Rates, Tracking and Services, FedEx Services, Do FedEx Labels Expire.
