The FedEx customer service number is 1-800-463-3339, also written as 1.800.GoFedEx. FedEx’s U.S. contact page lists this one number for FedEx Express, FedEx Ground, international shipping help, missed pickups and cargo claims inquiries, with separate lines only for billing, air freight over 150 lbs, cross-border shipments and hearing-impaired callers.
This guide lists every U.S. number FedEx publishes, what each one handles, how the voice menu works, and the online channels that often resolve an issue faster than a phone call. If you’re new to the carrier, our FedEx shipping hub on services, tracking and delivery covers the basics first.
1-800-463-3339 (1.800.GoFedEx)
What Is the Main FedEx Customer Service Number?
FedEx’s main U.S. customer service line is 1-800-463-3339. The same number serves customers in both the United States and Canada through an interactive voice response (IVR) menu, which routes you by the words you say, such as “track a package” or “international services.”
FedEx’s U.S. “Call us” page does not publish fixed hours for the main line, and hold times are not published either, so treat any “average wait” figure you see online with caution. The only hours FedEx lists on that page are for its TDD service (7 a.m. to 8 p.m. Central) and the FedEx Logistics contact center (8 a.m. to 8 p.m. Eastern).
Which FedEx Phone Number Should You Call for Your Issue?
Most problems go through 1-800-463-3339, but FedEx publishes a handful of direct lines for specific departments. Calling the right one skips a layer of the menu.
| Department | Phone number | Use it for |
|---|---|---|
| U.S. Customer Service (Express and Ground) | 1-800-463-3339 | Tracking, delivery changes, pickups, lost or late packages |
| U.S. International Customer Service | 1-800-463-3339 (say “International Services”) | Customs holds, international tracking, export paperwork |
| Cargo Claims Inquiries | 1-800-463-3339 | Questions about a loss or damage claim already filed |
| U.S. Billing Inquiries | 1-800-622-1147 | Invoice questions, account charges, payment issues |
| FedEx Air Freight (shipments over 150 lbs) | 1-800-332-0807 | Heavy air shipments booked with Federal Express |
| U.S./Canada/Mexico Border Customer Service | 1-800-249-2953 | Cross-border shipments to and from Canada and Mexico |
| TDD (Telephone Device for the Deaf) | 1-800-238-4461 | Text telephone support, 7 a.m. to 8 p.m. Central |
| Hearing Impaired Relay Desk | 1-888-464-0709 | Relay calls for deaf and hard-of-hearing customers |
Billing questions are a common reason people call, and the billing line is the right place to start if you want to dispute a FedEx charge on your invoice. If your account needs verifying first, have your 9-digit FedEx Contact ID ready before you dial.
What Number Do You Call for FedEx Freight LTL Shipments?
FedEx Freight completed its spin-off from FedEx on June 1, 2026, and now operates as an independent less-than-truckload (LTL) carrier. FedEx’s freight support page directs LTL customers to the FedEx Freight Customer Solutions Support team at 1-866-393-4585, while Federal Express continues to handle air freight on 1-800-332-0807.
Because the two companies now run separate systems, an LTL pickup, bill of lading or freight invoice question should go to the FedEx Freight line, not 1-800-GoFedEx. Our guide to FedEx Freight Priority and Economy LTL options explains how the service levels differ.
How Do You Reach a Live Person at FedEx?
The FedEx phone menu is speech-driven and tries to solve tracking questions automatically before it offers an agent. Callers usually reach a person fastest by stating the problem in a few words rather than reading out a tracking number. FedEx does not publish a bypass code, so menu shortcuts shared online can stop working whenever FedEx updates its system.
- Call 1-800-463-3339 and listen for the first voice prompt.
- Say a short description that the system cannot resolve on its own, such as “damaged package,” “claim” or “delivery problem.”
- If the menu asks for a tracking number, give it: the agent will need it anyway, and it lets the system route you to the right team.
- If you are still in the automated menu after a few prompts, say “representative” or “agent.”
- Once connected, note the agent’s name and any case or reference number before you hang up.
If the first agent can’t fix the issue, ask politely to have it escalated to a supervisor and give the case number from your first call, so you don’t have to explain the problem from scratch.
What Information Should You Have Ready Before Calling FedEx?
FedEx agents can act faster when they can find the shipment and confirm you are entitled to change it. Gather these details first:
- Tracking number: FedEx Express and Ground numbers are usually 12 digits, though other formats exist.
- Shipper and recipient addresses: including ZIP codes, as shown on the label.
- Ship date and service: for example, FedEx Ground or FedEx Priority Overnight.
- Account number or Contact ID: if you are the shipper or the bill-to party.
- Contents and declared value: required for any loss or damage claim.
- Photos and packaging: keep the box and packing material if the item arrived damaged.
Some actions, such as redirecting a package or changing the delivery address, may need the shipper’s authorization, so a recipient may be asked to contact the sender. Our FedEx abbreviations guide decodes the status codes an agent may mention on the call.
Can You Get FedEx Help Without Calling?
Yes. FedEx’s online Customer Support center handles many requests without a phone call, and support tickets can be requested by email, phone or chat. The “Ask FedEx” virtual assistant opens from the lower-right corner of fedex.com support pages and can answer tracking and account questions or pass you to an agent.
- Track and manage deliveries: fedex.com tracking and the FedEx mobile app show the latest scans, and FedEx Delivery Manager lets recipients hold or redirect eligible packages.
- File a claim online: loss and damage claims are filed through the claims page on fedex.com, and 1-800-463-3339 handles follow-up questions.
- Find a location: the FedEx location finder lists hours for FedEx Office and drop-off points.
Tracking problems are the most common reason for calling, and our FedEx tracking and delivery guide walks through what each scan means. If a package has gone quiet, the steps in our FedEx missing package recovery guide are worth trying before you call, and our guide on what happens if FedEx loses your package covers the claim itself.
How Does FedEx Support Compare With UPS and USPS?
Each carrier runs its own phone line, and none of them can look up another carrier’s shipments. UPS customer service is reached at 1-800-742-5877, as our UPS customer service number guide explains, and USPS is reached at 1-800-275-8777, covered in our USPS customer service number guide. Our page on shipping customer support across carriers covers general tips that apply to all three.
If you’re open to UPS or USPS for future shipments instead, ParcelPath offers up to 85% off UPS and up to 89% off USPS with no subscription or per-label fee. You can compare live UPS and USPS rates for your package in the ParcelPath rate calculator.
Frequently Asked Questions
What is the FedEx customer service phone number?
The FedEx customer service number for the United States is 1-800-463-3339, also written as 1.800.GoFedEx. FedEx lists it as the main line for FedEx Express, FedEx Ground, international shipping help and cargo claims inquiries. The same IVR number also serves customers calling from Canada. Billing has its own line at 1-800-622-1147.
Is the FedEx customer service number different for FedEx Ground?
No. FedEx Ground and FedEx Express share the same customer service number, 1-800-463-3339. The voice menu routes you once you say the service or problem. The exception is LTL freight: since the June 1, 2026 spin-off, FedEx Freight customers call the FedEx Freight Customer Solutions Support team at 1-866-393-4585 instead.
What FedEx customer service number do I call about an international shipment?
Call the same FedEx customer service number, 1-800-463-3339, and say “International Services” when the menu prompts you. FedEx’s U.S. contact page lists this as the route for international shipping assistance, including customs holds and export questions. Shipments crossing the Canada or Mexico border have a dedicated line at 1-800-249-2953.
Does FedEx have a customer service number for deaf or hard-of-hearing callers?
Yes. FedEx lists a TDD (Telephone Device for the Deaf) line at 1-800-238-4461, available from 7 a.m. to 8 p.m. Central time, and a Hearing Impaired Relay Desk at 1-888-464-0709. Both appear on FedEx’s U.S. “Call us” page alongside the main customer service number, 1-800-463-3339.
Sources
- FedEx, “Call us” (U.S. and Canada customer service numbers): fedex.com/en-us/customer-support/call-us.html
- FedEx, Customer Support center and Ask FedEx virtual assistant: fedex.com/en-us/customer-support.html
- FedEx, FedEx Freight support page (Customer Solutions Support number and spin-off notice): fedex.com/en-us/shipping/freight/support.html
- FedEx Newsroom, “FedEx Completes Spin-Off of FedEx Freight” (June 1, 2026): newsroom.fedex.com
- UPS, Contact Us
- USPS, Contact Us
This article is part of our FedEx coverage, alongside the best shipping services and solutions roundup. For more shipping tips, follow ParcelPath or find us on Pinterest.
Part of our FedEx Frequently Asked Questions guide. Related: FedEx Shipping Hub, FedEx Abbreviations, FedEx Blind Shipment.
