Table of Contents
- How Long Do You Have to Cancel a UPS Label?
- How Do You Cancel a UPS Label on UPS.com?
- How Do You Cancel a UPS Label in CampusShip?
- How Do You Cancel a UPS Label in WorldShip?
- Which UPS Labels Can’t Be Cancelled Online?
- What If UPS Already Has the Package?
- How Do You Cancel a UPS Label Bought Through a Shipping Platform?
- Frequently Asked Questions
- Sources
To cancel a UPS label online, log in to UPS.com, open your Shipping History, select the shipment and choose “Void.” You can void a label yourself for up to 90 days after creating it; after that you must contact UPS, and UPS won’t process a void more than 180 days after the label was created.
Voiding only works for labels created or billed with a UPS shipping account number, and the steps differ slightly between UPS.com, UPS CampusShip and UPS WorldShip. This guide covers each one.
How Long Do You Have to Cancel a UPS Label?
UPS sets two deadlines for cancelling a label, both counted from the day it was created:
| Time since label creation | How to cancel | What to expect |
|---|---|---|
| 0–90 days | Self-service void on UPS.com, CampusShip or WorldShip | The shipment is marked as voided in your history |
| 91–180 days | Contact UPS to request a void | UPS reviews the request |
| More than 180 days | Not possible | UPS will not process the void |
Cancel as soon as you know a label won’t be used. When you contact UPS after day 90, have the tracking number, the label creation date and the reason ready, along with anything showing the package was never handed to UPS.
How Do You Cancel a UPS Label on UPS.com?
UPS.com is the quickest way to cancel a UPS label for most account holders:
- Log in to UPS.com with the profile that holds the shipping account.
- Open Shipping History.
- Find the shipment you want to cancel.
- Select the vertical ellipsis icon to open the Actions menu.
- Select Void and confirm.
When the void succeeds, a red dot appears next to the package in the Voided column. The account number on the shipment must be one that’s linked to your UPS.com profile, or the void option won’t work.
How Do You Cancel a UPS Label in CampusShip?
UPS CampusShip, the web-based tool many companies and universities use for employee shipping, follows the same pattern:
- Log in to UPS CampusShip.
- Select the Shipping tab.
- Find the shipment and open its Actions menu.
- Select Void and confirm.
CampusShip uses the same 90-day self-service window and 180-day limit as UPS.com. Your company’s CampusShip administrator may also restrict who can void shipments.
How Do You Cancel a UPS Label in WorldShip?
UPS WorldShip is desktop software, so voiding works a little differently:
- Select Void on the main shipping screen.
- Choose the package from the pickup log.
- Select Void again to confirm.
If you’ve already run the end-of-day process, selecting Void the second time transfers you to the UPS.com Void a Shipment tool to finish. WorldShip doesn’t automatically mark those packages as voided, so mark them manually in the pickup log to keep your records straight.
Which UPS Labels Can’t Be Cancelled Online?
Not every UPS label can be voided with the self-service tool:
- Labels paid by card: UPS notes that, where applicable, shipments created with a debit or credit card aren’t eligible for the Void a Shipment tool. Contact UPS about those.
- Labels on another account: the account number on the shipment has to be in your UPS.com profile.
- Labels older than 90 days: these need a request to UPS, and nothing can be voided after 180 days.
- Labels created on another platform: if a shipping platform or a retailer created the label, cancel it there (see below).
What If UPS Already Has the Package?
A label void is meant for packages that never shipped. If UPS has already scanned the package, voiding the label won’t stop it; the package keeps moving and the shipment is billed.
To stop or reroute a package in transit, you need a delivery change, such as returning it to the sender or redirecting it, which can carry a fee. Our guide on how to cancel a UPS shipment covers those options. If you also booked a pickup for the package, cancel the UPS pickup separately, because voiding a label doesn’t cancel the pickup request.
On the recipient’s side, a cancelled label can show up in tracking as “Voided Information Received”; our guide to the UPS Voided Information Received status explains what it means.
How Do You Cancel a UPS Label Bought Through a Shipping Platform?
If you created the label through a shipping platform rather than your own UPS account, cancel it in that platform; UPS.com won’t show it in your Shipping History. For labels bought on ParcelPath, follow the steps in our guide on how to refund UPS labels on ParcelPath.
ParcelPath is free, with no subscription or per-label fee, and offers up to 85% off UPS and up to 89% off USPS rates. To replace a cancelled label with a cheaper one, compare services in the ParcelPath rate calculator, then follow our UPS shipping label guide to print and attach the new one.
A label that was created but never used is often the result of a wrong service or address. Our guide to UPS labels and supplies covers how to avoid reprints.
Frequently Asked Questions
How long do I have to cancel a UPS label?
You can cancel a UPS label yourself on UPS.com, CampusShip or WorldShip for up to 90 days after the label was created. Between 91 and 180 days, you must contact UPS to request the void. UPS does not process any void request more than 180 days after the label’s creation date.
Why can’t I void my UPS label online?
The most common reasons are that the label is more than 90 days old, the shipment’s account number isn’t linked to your UPS.com profile, or the label was paid for with a debit or credit card, which UPS says may not be eligible for the Void a Shipment tool. Labels created on a shipping platform must be cancelled on that platform.
Can I cancel a UPS label after the package was dropped off?
No. Once UPS scans the package, voiding the label won’t stop it, and the shipment is billed. To stop or reroute a package that’s already moving, request a delivery change such as a return to sender through UPS, which can carry a fee, or contact UPS customer service with the tracking number.
How do I know my UPS label was cancelled?
On UPS.com and CampusShip, a red dot appears in the Voided column next to the shipment once the void succeeds. In WorldShip, voids made after the end-of-day process are completed on UPS.com and aren’t marked automatically, so mark the package as voided in the pickup log yourself.
Sources
For other carrier and service options, see our list of the best shipping services and solutions.
Part of our UPS Labels and Supplies guide. Related: UPS Shipping Label, UPS Shipping Label Online, UPS Shipping Labels.
