To cancel a UPS shipment before UPS picks it up, void the label: open your shipping history on ups.com, UPS CampusShip or UPS WorldShip, select the shipment and choose Void. You can do this yourself within 90 days of creating the label. Once the package is in the UPS network, you can’t void it anymore; instead you request a UPS Delivery Intercept to return or redirect it.
Which route applies depends on two things: whether UPS has scanned the package yet, and how the label was paid for. The steps for each case are below.
How Do You Cancel a UPS Shipment Online?
Voiding is the standard way to cancel a UPS shipment that hasn’t been tendered. The steps differ slightly by tool.
On ups.com
- Log in to the ups.com profile that created the label.
- Open Shipping History.
- Find the shipment by tracking number, date or recipient.
- Select Void and confirm.
In UPS CampusShip
- Open the shipment history in your CampusShip account.
- Select the shipment and choose Void from the actions menu.
- Confirm the void.
In UPS WorldShip
- Open the shipment history (pickup log) in WorldShip.
- Highlight the shipment or the individual packages you want to cancel.
- Choose Void and complete the prompts. If the end-of-day process has already run, follow WorldShip’s prompts for voiding after end of day.
Once a label is voided, don’t use it: throw away the printed copy so it can’t be dropped off by mistake. The walkthrough on how to cancel a UPS label online shows the same steps with screenshots.
Who Can Void a UPS Shipment?
UPS’s Void a Shipment tool works only for shipments created or billed with a UPS shipping account number, and you need to be logged in to a ups.com profile. Shipments paid by debit or credit card aren’t eligible for voiding through the tool.
- Account-billed label: void it yourself in your shipping history.
- Card-paid label on ups.com: contact UPS to ask about a void.
- Label from The UPS Store: ask the store that sold it.
- Label from a shipping platform: cancel it in the platform where you bought it, under that platform’s refund rules. UPS can’t refund a label it didn’t sell to you directly.
How Long Do You Have to Cancel a UPS Shipment?
UPS sets three time windows, all counted from the day the label was created.
| Time since label created | How to cancel |
|---|---|
| Up to 90 days | Void it yourself in your ups.com, CampusShip or WorldShip shipping history |
| 90 to 180 days | Contact UPS to request the void |
| More than 180 days | UPS won’t process the void |
Leaving an unused label in your history isn’t the same as voiding it, so void any label you won’t ship. The guide on whether UPS labels expire covers how long an unused label stays valid.
What If UPS Already Has the Package?
After UPS scans the package at pickup or drop-off, a void won’t stop it. Use UPS Delivery Intercept instead, which the shipper can request before delivery.
| Intercept option | What it does |
|---|---|
| Return to Sender | Sends the package back to the shipper’s address |
| Deliver to Another Address | Redirects the package to a new address |
| Reschedule Delivery | Moves delivery to a later date |
| Will Call | Holds the package at a UPS facility for pickup |
Request an intercept from the tracking details page, your ups.com shipping history, WorldShip or CampusShip, or by calling UPS at 1-800-742-5877. Intercepts carry a fee for most request types, charged only if the intercept is completed, and some shippers block changes for certain contents. You can change or cancel an intercept request until UPS completes it.
If you only need the package to go somewhere else, the guide to a UPS change of address covers redirect options, and the UPS Voided Information Received guide explains what tracking shows after a successful void.
Will You Get a Refund When You Cancel a UPS Shipment?
For an account-billed label voided before UPS picks up the package, the shipment shouldn’t be billed, or it should be credited if it was already invoiced. Check your next invoice to confirm.
A card-paid or platform-bought label is refunded by whoever sold it, on their own terms. After pickup, voiding is no longer possible: the original transportation charges stand, and an intercept adds its own fee.
How Do You Cancel a Scheduled UPS Pickup?
Voiding a label doesn’t cancel a pickup you’ve already booked. Cancel the pickup separately in the ups.com pickup section using your pickup request number, or by calling UPS, and do it before the driver is dispatched.
The full steps, including how to avoid a charge for a pickup you no longer need, are in the guide to how to cancel a UPS pickup. If you still need to send the package later, UPS pickup scheduling explains your options for rebooking, and drop-off is free at The UPS Store locations near you. You can check whether Walgreens takes UPS packages before you head out.
Should You Cancel or Modify the Shipment?
If the problem is the address, date or delivery location, you may not need to cancel at all. UPS can redirect or reschedule an in-transit package, and recipients with UPS My Choice can reschedule, redirect to a UPS Access Point or authorize release without the shipper.
Cancel and re-ship when the label itself is wrong: the wrong service, weight, dimensions or package. A new label with the right details avoids weight corrections, which the UPS shipping label guide shows how to fill out correctly. Holiday closures can also make a reshipment arrive later than expected, so check the UPS holiday schedule before you rebook.
When you re-ship, compare prices first. ParcelPath is free to use, with up to 85% off UPS and up to 89% off USPS and no subscription or minimums, and you can compare UPS and USPS rates for the replacement label in the ParcelPath rate calculator. The guide to UPS shipping rates by weight explains why a corrected weight changes the price.
Frequently Asked Questions
Can I cancel a UPS shipment after the label is printed?
Yes. Printing a label doesn’t commit you to shipping it. As long as UPS hasn’t picked up or scanned the package, you can void an account-billed label in your ups.com, CampusShip or WorldShip shipping history within 90 days of creating it. Afterward, discard the printed label so it isn’t dropped off by mistake.
Is there a fee to cancel a UPS shipment?
Voiding a label before UPS has the package is how you avoid being billed for it, and UPS doesn’t publish a void fee. The cost comes after pickup: you can’t void the shipment then, and stopping or rerouting it requires UPS Delivery Intercept, which carries a fee for most request types if the intercept is completed.
How long do I have to void a UPS shipping label?
You can void it yourself for up to 90 days after creating the label. Between 90 and 180 days, you have to contact UPS to request the void, and UPS won’t process a void after 180 days. These windows apply to shipments created or billed with a UPS account number; card-paid labels can’t use the Void a Shipment tool.
Can I cancel a UPS shipment that’s already in transit?
Not by voiding it. Once UPS has scanned the package, the shipper can request a UPS Delivery Intercept before delivery to return it, redirect it, reschedule it or hold it for will-call pickup. Request it on the tracking page, in your shipping history or by calling 1-800-742-5877. After delivery, you’d need a return instead.
Sources
Part of our UPS Labels and Supplies guide. Related: UPS Shipping Label, UPS Shipping Label Online, UPS Shipping Labels.
