To delete a FedEx account, submit a deletion request through FedEx’s “Your Privacy Choices” personal data form or call FedEx at 1.800.463.3339, because fedex.com has no self-service delete button. If you also hold a FedEx shipping account number with billing, pay any open invoices and ask customer service to close that account number as part of the same request.
A FedEx login usually involves two separate things: your fedex.com user profile, which stores your personal details, address book and preferences, and, for many users, a nine-digit FedEx account number used for billing shipments. Deleting one does not automatically close the other, so this guide covers both, plus what to save before you start.
Which FedEx account are you trying to delete?
Knowing which type you have tells you where to send the request. Most personal users who only track packages or use FedEx Delivery Manager have just a fedex.com profile. Businesses and frequent shippers usually also have an account number that FedEx bills for shipping charges.
| What you have | What it holds | How to remove it |
|---|---|---|
| fedex.com user ID (profile) | Name, email, phone, saved addresses, preferences | Personal data deletion request through FedEx’s privacy form or by phone |
| FedEx shipping account number | Billing details, invoices, shipping history | Pay open invoices, then ask FedEx customer service or billing to close it |
| FedEx Delivery Manager membership | Delivery preferences for your address | Covered by its own privacy notice; include it in your deletion request |
| Marketing emails and texts | Promotional messages only | Email Preference Center, or text STOP to 37473 |
To check whether you have an account number, sign in at fedex.com, select My Profile, then Account Management. Our guide to the FedEx Contact ID and account numbers explains the different numbers FedEx uses.
How do you delete your FedEx account, step by step?
- Save your records. Download invoices, shipping history and your address book first, since you may lose access once the deletion is processed.
- Settle open shipments and invoices. Let packages in transit deliver and pay any balance in FedEx Billing Online so nothing is left owing on the account number.
- Submit the deletion request. Open FedEx’s privacy page (linked as “Your Privacy Choices” in the fedex.com footer) and use the form for requests about your personal data, choosing deletion. You can also call 1.800.463.3339 or write to FedEx’s legal compliance department.
- Verify your identity. FedEx may ask for information such as your name and email address to confirm the request is yours. You can also name an authorized agent to submit it for you.
- Close the account number if you have one. Call 1.800.GoFedEx (1.800.463.3339), or the U.S. billing line at 1.800.622.1147, and ask to close the shipping account number.
- Keep the confirmation. Save any case number or email FedEx sends, in case you need to follow up.
FedEx states that some information may be kept after a deletion request when the law requires it or when it is needed to provide services. Customs records, for example, may be retained for roughly three to seven years.
What should you save before deleting a FedEx account?
Deletion removes your access to records that you may need later for taxes, refunds or claims. Export or download these first:
- Invoices and payment history from FedEx Billing Online, for accounting and expense records.
- Shipping history, including tracking numbers for recent shipments. Our guide on how to find shipping history on FedEx shows where to export it.
- Your address book, so you can import saved recipients into whatever you use next.
- Open claims. If a package is lost or damaged, finish the claim before closing; our article on what happens if FedEx loses your package walks through the process, and the FedEx insurance guide explains declared value coverage.
Tracking numbers keep working after you delete your profile, because anyone can track a FedEx package on the public tracking page. The FedEx tracking and delivery guide covers tracking without signing in.
Can you close a FedEx account without deleting all your data?
Yes. If your aim is fewer emails or a cleaner login rather than full deletion, there are lighter options. You can unsubscribe from marketing emails in FedEx’s Email Preference Center and stop marketing texts by sending STOP to 37473.
If you only want to secure an old login, sign in, open My Profile and change your user ID or password. After too many failed sign-in attempts, FedEx locks your user ID and reactivates it 60 minutes after the last attempt. FedEx Technical Support (1.877.339.2774) helps with access problems seven days a week.
What happens to your shipments after you delete a FedEx account?
Packages already in the FedEx network keep moving to their destinations, and the tracking numbers stay valid. What you lose is the account view: saved shipments, reports and address book entries tied to your login. If a delivery is running late after you close the account, our articles on avoiding FedEx shipping delays, why FedEx is sometimes slow and what to do when FedEx delivers to the wrong address still apply, since they rely on the tracking number rather than an account.
Closing an account also doesn’t stop FedEx from delivering to you. Packages other people send to your address continue to arrive, and plans around holidays still follow the FedEx holiday schedule.
How do you keep shipping after closing a FedEx account?
You can still send a FedEx package without an account by paying at a FedEx Office or retail counter, which our guide on how to send a FedEx package explains. For a broader view of carrier options, see our roundup of shipping services and solutions and the FedEx services and shipping options hub.
If UPS or USPS fits your shipments, ParcelPath is free to use, with no subscription or per-label fee, and offers up to 85% off UPS and up to 89% off USPS. You can compare both carriers for a package in the ParcelPath rate calculator. Answers to other common account questions are in our FedEx frequently asked questions guide.
Frequently Asked Questions
Can I delete my FedEx account online?
Partly. fedex.com has no delete button in My Profile, but you can submit a deletion request online through FedEx’s personal data request form, linked as “Your Privacy Choices” in the site footer. FedEx may ask for your name and email to verify the request. A billing account number is closed separately by calling FedEx customer service.
What number do I call to delete a FedEx account?
Call 1.800.463.3339 (1.800.GoFedEx). FedEx lists this number for personal data requests, including deletion, and for general customer service. For questions about invoices or closing a billing account, FedEx’s U.S. billing line is 1.800.622.1147. Have your account number and contact details ready so the agent can verify you.
Does FedEx keep any of my data after I delete my account?
Some of it. FedEx’s privacy notice says it may keep information when required by law or needed to provide services, even after a deletion request. Customs records are one example, and FedEx says they may be retained for roughly three to seven years.
Will deleting my FedEx account stop packages from being delivered to me?
No. Deleting your fedex.com profile or closing an account number doesn’t affect deliveries to your address. Packages sent by others still arrive, and anyone with a tracking number can follow a package on the public FedEx tracking page without signing in. You only lose saved preferences, such as FedEx Delivery Manager settings.
Sources
- FedEx Privacy and Security (Trust Center), personal data requests and U.S. privacy rights: fedex.com/en-us/trust-center/privacy.html
- FedEx Customer Support, call us (1.800.GoFedEx and U.S. billing line): fedex.com/en-us/customer-support/call-us.html
- FedEx FAQ, how to find your account number: fedex.com/en-us/customer-support/faqs/fedex-account/account/how-to-find-account-number.html
- FedEx FAQ, locked out of your account: fedex.com/en-us/customer-support/faqs/fedex-account/account/locked-out-of-account.html
- FedEx FAQ, change your user ID or password: fedex.com/en-us/customer-support/faqs/fedex-account/account/change-user-id-password.html
Part of our FedEx Insurance guide. Related: FedEx Shipping Delays, Why Is FedEx So Slow, FedEx Delivered to Wrong Address.
